Question 1

How long is the delivery time of each order?

Accepted Answer

Once we received the orders then we shall verify with our warehouse to ensure the availability of the items.  Usually the goods will be sent out to customers within 24 - 48 hours after confirmation of the payment plus the delivery time of the shipper.

Question 2

How much is the shipping cost for an order?

Accepted Answer

The shipping cost is determined by the dimension, weight, and shipping location of each case.

Question 3

What is the minimum order I can place and how about just 1 pair?

Accepted Answer

The minimum puchase is 1 case 1 color either 12 or 18 pairs according to the styles. We do not sell individual pairs.

Question 4

Can I mix the style, color, or size in a case?

Accepted Answer

All cases come with 12 or 18 pairs that are the same style, color, and with pre-assorted sizes and cannot be mixed.

Question 5

Are the items listed on the website in stock?

Accepted Answer

Due to the high volume of orders we receive some items may already be out of stock by the time customers place an order. We shall do our best to fill as much as possible to each order.

Question 6

Do you use other carriers beside FedEx?

Accepted Answer

Our preferred shipper is FedEx Ground. However, if the customers have their own shipping company to use, we can work with them.

Question 7

What payment methods do you accept?

Accepted Answer

The Payment methods RedShoeLover accepts are VISA, MasterCard, Discover & American Express.  Also, PayPal and Wire-Transfer.  NO COD.

Question 8

I have a deadline to meet, can you deliver by that time?

Accepted Answer

We always do our best to meet your deadlines. During the order process, we will give you an eta, as well as any risk of delays. We suggest placing orders ahead of time to avoid any lateness.

Question 9

When I receive my order the box was badly damaged during transit, how to handle it?

Accepted Answer

We include shipping insurance to every order. Therefore, customer must present evidence of damage within the first 5 days upon receiving merchandise. We will resolve this problem as soon as possible.

Question 10

I received my order and there are damaged items inside, what should I do?

Accepted Answer

When you received an order and there are damaged items, please email us the pictures of those damaged pieces individually and after inspection we shall issue credit on those items.  The same apply if you receive the style inside the box is not the same as the one you order.  Please visit our return policy page for more information.

Question 11

If I want to place an order, what should I do?

Accepted Answer

Please fill out our form!

Question 12

Do I need to submit my reseller's information?

Accepted Answer

If you are located or do business in California; state law required us to obtain a signed California Resale Certificate.  You can fax to us at 626-203-0671 or send us an email with an attached signed copy of CRC.  Please visit http://www.boe.ca.gov/pdf/boe230.pdf to print a blank California Resale Certificate (CRC).

Question 13

How do you treat my information?

Accepted Answer

We value our customers information and none of them will be released to third parties.  All information will be kept in strict confidential manner.

REDSHOELOVER

FAQs